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Refund & Cancellation Policy

Last updated: May 25, 2026

This policy explains how cancellations, replacements, and refunds work for number reservations and Etisalat (e&) plan activations facilitated by goldennummbers.com, operated by Probiz ("we", "us", or "our"). We are an authorized Etisalat (e&) dealer in the UAE. We facilitate Etisalat postpaid plans and premium VIP number activations; where a service is provided by Etisalat (e&), the carrier's own consumer terms also apply.

1. Number Reservations

When you reserve a VIP number through us, the reservation is held for a limited period while we complete your activation. If you decide not to proceed:

• An unactivated reservation can be cancelled at any time before the SIM is activated, at no cost to you.
• Reservations that are not completed within the hold period are automatically released so the number can return to inventory.
• We do not charge a separate, non-refundable fee to hold a number — the number is bundled with your chosen postpaid plan.

2. After Plan Activation

Once a postpaid SIM and plan are activated on your Emirates ID or trade licence, the activation is governed by the Etisalat (e&) consumer contract you agree to, including:

• The standard 24-month commitment on plans that include a VIP number.
• Any early-termination charges set by Etisalat (e&) if you cancel the line during the commitment period.
• Monthly charges and usage billed directly by Etisalat (e&).

As a dealer, we facilitate activation but cannot waive or override Etisalat's carrier terms. Before activating, we will clearly explain the plan price, commitment, and what is included so you can make an informed decision.

3. Faulty or Incorrect SIM

If you receive a SIM that is faulty, or if the number delivered does not match the number you reserved, contact us within 7 days of delivery. We will arrange a free replacement or correction at no additional cost to you.

4. How to Request a Cancellation or Refund

To request a cancellation, replacement, or refund, contact us with your name and your reservation or number details:

• WhatsApp: +971 56 902 8087
• Email: support@goldennummbers.com

We aim to respond within 1–2 business days. Approved refunds, where applicable, are returned using your original payment method.

5. Pricing & VAT

All prices are shown in UAE Dirhams (AED) and are subject to 5% VAT. Plan prices and promotions are set by Etisalat (e&) and may change without notice. We will always confirm the current price with you before activation.

6. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

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